Business Hours
Monday - Friday 10am to 6pm PST, excluding United States federal holidays. On occasion we are out of the office or all our customer service phone lines are busy. If you experience this please leave a message with customer service or e-mail us at sales@afterglowcosmetics.com and we will respond to your inquiry.

Processing Time
Please note that your PayPal account will be charged when the transaction is completed by you in our system, not when we ship your purchase. We process and ship your order in approximately2-3 business days. Orders received on Saturday and Sunday are usually processed by the close of business on Wednesday. All credit card orders will have a temporary hold for the amount of the purchase. The credit card will not be formally charged for the order until it is shipped.

Credit Card Validation and Your Order
For your security and our verification of your credit card transaction, your credit card is verified with a 2 point security check before your order is approved for processing. This means that our system verifies that the billing information for your credit card matches exactly with the billing information your credit card bank has on file for your card. In addition to billing information verification, we check that the 3 digit code security code you give us is confirmed by your credit card company. All of this is done when you enter your order. If the information you provide does not match your credit card bank's information on file we can not process your order and will contact you to reconfirm your contact information. If, after contacting you, the information remains unmatched by your credit card bank we will not be able to process your order with a credit card. If you would like to proceed with your order at this point we will only be able to accept a bank check or money order as payment.

Undelivered Packages
We send all of our domestic orders with tracking to ensure that their arrival is trackable and confirmed. If you do not receive your order and we can not track its arrival to your shipping address via USPS we will gladly send you another shipment at no additional cost to ensure you receive your order. If the tracking for your order has been confirmed by USPS as being delivered to the address you provided for shipping purposes we will not replace/reship the package at no additonal cost. No exceptions.

Back Ordered Products
Occasionally orders for products in extremely high demand will be on back order when your order is filled. If you receive your order and an item is missing, the missing, back ordered product will be indicated as such on your invoice next to the item in question. We will ship your back ordered product to you as soon as it becomes available without assessing additional shipping charges.

Exchanges
We do not offer exchanges on samples. For all other products, we are happy to exchange an item that you purchased for any other item up to 30 days from the date of purchase. If there is a price difference we will charge your card for the difference if the new item is more expensive. If the new exchanged item is less expensive than the original we will credit your credit card or Paypal account the difference. There are no additional shipping charges for the exchanged item to be sent back to you First Class mail. If you require Priority Mail shipping standard shipping charges apply. We do not accept exchanges over 30 days from the date of purchase. Click here for details.

Returns
We do not offer refunds/returns on samples. For all other products, we offer a 100% money back guarantee on all Afterglow products purchased off our website if you are unhappy for any reason. If you are not satisfied with your purchase return the remainder of the product and receipt within 30 days of the purchase. Please return the undesired, incorrect or damaged items immediately to ensure a timely refund. All refunds will be credited in the form that the payment was received. For example: if you purchased the product by a specific credit card it your refund will be return to that card, Paypal to Paypal, etc. Click here for details.

Origin of Order Payment
We only accept payment from credit card billing addresses from the US, US Territories, AP Addresses and Canada. We will not process orders with billing addresses other than the above.

Right of Refusal
We reserve the right to refuse to sell to any individuals or business at any time and for any reason. Also, due to high levels of internet credit card fraud, we reserve the right to reject any order at any time that we deem suspicious.

Resale and Ebay
Afterglow Mineral Cosmetics expressly forbids the sale and/or resale of Afterglow brand items on Ebay and other auction sites.

Notification of Store Policy Changes
We reserve the right to revise our Store Policies and Privacy Policies as needed. Any changes or revisions to the Afterglow Mineral Cosmetic policies will posted here. We reserve the right to make changes at any time without notifying you, the customer. We suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.